Terms & Conditions (Group Tours in Spain and Portugal)

Michelangelo Iberian Travel (hereinafter, M.I.T.) is a tour operator specialized in organizing group travel to Spain and Portugal. M.I.T. collaborates with foreign travel agencies (hereinafter, THE CLIENT) to offer wholesale services in the creation of group travel packages.

The following booking conditions apply to all services provided by M.I.T.

I. Contract Issuance and Services provided

Booking Confirmation:
- Upon acceptance of THE CLIENT’s request, M.I.T. will issue a booking confirmation. Offers are subject to availability at the time of booking.
- The contract between M.I.T. and THE CLIENT is considered formalized only upon written confirmation of the requested services.
- THE CLIENT is responsible for ensuring compliance with the provisions of Book IV of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary regulations, where applicable.
Contract Scope:
- The contracted services are described in the informational materials provided by M.I.T. (e.g., brochures, booking confirmations).
- Any changes or additions must be confirmed in writing by M.I.T.; otherwise, such requests will not be considered binding.

II. Payment terms

Standard Payment Plan:

50% deposit: 45 days prior to departure.
Remaining balance: 14 days prior to the first service.

2. Consequences of Late Payment:

In the event of non-compliance with the payment conditions, the provision of the booked services will not be guaranteed, and M.I.T. reserves the right to withhold payment for the tour.
For customized tours, specific payment conditions may apply as outlined in the proposal.

III. Cancellation Policy

Standard Cancellation Penalties:

Up to 45 days before departure: No penalty.
44 - 30 days before departure: 10% of the trip cost.
29 - 15 days before departure: 50% of the trip cost.
14 -5 days before departure: 90% of the trip cost.
5 days or less before departure: 100% of the trip cost.

For customized tours, specific cancellation conditions may apply as outlined in the proposal.

2. Partial Cancellations:

Partial cancellations are allowed up to 30 days before departure, provided the minimum number of participants is met. The above penalties apply to partial cancellations.
If the minimum number of participants is not met, the entire trip must be canceled, and the corresponding penalties will apply.

3. No Shows:

No refunds are provided in the event of a no-show.

IV. Unclaimed Services

If the trip is undertaken, but some of the booked services are not utilized due to reasons attributable to the end consumer or THE CLIENT, M.I.T. reserves the right to full payment. However, M.I.T. will attempt to obtain a refund from service providers for unused costs. If a refund is received, it will be transferred to THE CLIENT. In any case, M.I.T. is committed to finding the most advantageous alternative solution.

V. Minimum Number of Participants

The minimum number of participants for all tours is 10 persons, unless otherwise indicated in the booking confirmation.
If the minimum number is not met and the trip is not cancelled within the stipulated time, THE CLIENT is obligated to pay the amount corresponding to the minimum number of participants.
The minimum number will be specified in the Service Confirmation Sheet. If the minimum number is not reached, M.I.T. reserves the right to apply the provisions of Article 160.3 of Royal Legislative Decree 1/2007, of November 16.

VI. Complimentary Places

For trips published online:
- 1 free place for the coach driver or tour guide (min. 18 paying guests) in a single room.
- 2 free places (sharing a double room) for groups of 35 or more paying guests.
Other tours: Refer to conditions stated in the offer.

VII. Tour Leader Responsibilities

THE CLIENT must provide a tour guide unless the service description of M.I.T. includes a guide.
If M.I.T. provides a professional guide, the guide will be responsible for providing cultural, historical, and regional information.

VIII. Problem Resolution

Any issues or deficiencies in travel services must be reported immediately to M.I.T. or the designated tour guide to ensure prompt resolution.

IX. Liability

M.I.T. shall be liable only for issues directly attributable to its own management or that of its service providers.
If issues are caused by service providers without fault or gross negligence, M.I.T.’s liability (excluding personal injury) is limited to three times the cost of the tour.
Criminal liabilities are not limited or affected by the terms of this agreement.

X. Legal Compliance

THE CLIENT is responsible for ensuring that travelers comply with all legal requirements (passport, customs, currency, vaccinations, and visas).

XI. Jurisdiction

Any dispute will be submitted to the Court of Barcelona, Spain.

XII. Invalid Clauses

If any condition of the contract is declared invalid, the rest of the contract will remain valid and in force.

XIII. Mileage Information

Distance information is indicative; M.I.T. is not responsible for any discrepancies in calculations.

XIV. Contracting Partner

Michelangelo Iberian Travel S.L. (B19873157)
C/ Tusset, 20-24, 08006, Barcelona

Additional Notes

Force Majeure: M.I.T. is not responsible for unforeseeable or unavoidable events.
Accuracy of Information: M.I.T. commits to providing accurate information, but some details (e.g., ticket prices) may change without notice. Any changes will be communicated as soon as M.I.T. becomes aware of them.